BOOKING TERMS AND CONDITIONS
The details of your (“Customer”, “Client”, “you” or “your”) travel booking with TOPLINERS PTE LTD (“Company”, “us”, “we” or “our”) will be issued to you upon making a reservation with us. The Booking Terms and Conditions (T&C) should be read and will apply to all tours (Group Tour and Flexi Holidays Booking), unless otherwise specifically stated. Additional terms may also apply to cruise holidays and specialty tours.
In event of any conflict, the terms and conditions herein shall prevail.
RESERVATIONS & PAYMENTS (Applicable for flexi holidays only)
All bookings and available rates will be on first come first served basis.
Depending on a location, a child fare may be only applicable to children below aged 6 years of age or below, on the date of scheduled departure. For clarifications, please confirm with your travel designer.
A surcharge may be imposed where an extra bed is required for the child or where the child occupies a room with only one adult, and our staff will be to assist you in making enquiries on the applicable surcharges. Surcharges such as peak season charges may also apply.
Depending on the tour requested, full or partial payment of 50% deposit is required to secure your booking. However, kindly note that payment made does not necessarily constitute the confirmation of your booking, until you receive a confirmation letter, email or E-Service vouchers from us that explicitly states this.
In the event of clients who made a partial deposit, kindly note that full payment MUST be received no later than 60 days before your departure date. Failure to do so may result in automatic cancellation of your tour, and all deposits (if any) would be forfeited. Claims for refunds at this stage will unfortunately, not be entertained.
In the event that full payment is not received. You may contact our sales reservation at firstname.lastname@example.org for any issues pertaining to your reservation.
RESERVATION, DEPOSIT AND FULL PAYMENT
In order to make a reservation, you are required to place a deposit with us for yourself and each person accompanying you on the tour. This deposit will form part of your final payment. You must also submit to us an accurate and complete passport details for all persons in your travel group, within 3 days of the deposit payment, failing which we reserve the right to treat your reservation as withdrawn and to refund the deposit to you.
The minimum deposit is specified as below. You will be notified should a higher deposit be required for your specific booking.
Type of Package Minimum deposit per Client (“Minimum Deposit”)
6 days & below Full Payment
7 days & above 50%
Please note all tours are subject to a minimum group size and any payment does not constitute confirmation of the tour. If the minimum group size is not achieved 31 days before the scheduled departure date for a tour, we shall be entitled to cancel all reservations for the tour, and any and all amount paid for the tour to TopLiners Pte Ltd will be refunded. However, we shall not be liable to compensate for any other expenditure(s) occurred by the client due to the booking of this tour.
MODES OF PAYMENT
Payment must be made in Singapore Dollars by cash, cheques or Bank Transfer. Bank Charges for any return/dishonoured cheque will be borne by the client.
ALL bank charges for remittance to TOPLINERS PTE LTD to be borne by the client.
AMENDMENTS & CANCELLATIONS – BY CUSTOMER
Unless otherwise stated, you may cancel your reservation in writing to us at email@example.com. This must be done at least 30 days before the designated departure date.
You may cancel a reservation for a land-only Package Tour, without paying any cancellation fee, should a travel advisory or travel notice be issued by the Singapore Ministry of Foreign Affairs, advising against travel to one or more of the destinations included in your Package Tour, during the proposed travel period. In such instance, you may still be responsible for all cancellation fees imposed by the relevant third party service providers and we also reserve the right to impose an administrative fee (to be determined in our reasonable discretion) for processing the cancellation. The terms of this clause only apply to tours operated by us.
Depending on the conditions of the tour, cancellation may be subjected to the payment of a cancellation fee to us. Unless otherwise specified, our general refund policy is listed as follow.
– 31 days before commencement of tour: No charges, full refund would be processed unless otherwise already communicated to client at the time of booking.
– 30 days to 22 days before commencement of tour : 70% of published tour price
– 21 days to 14 days before commencement of tour: 50% of published tour price
– 13 days to 7 days before commencement of tour : 20% of published tour price
– 6 days or lesser: No refunds
Please note that any change of departure date, Client’s name or the tour is considered as an official amendment and an admin fee of $50 will apply for each amendment after official confirmation has been issued.
All amendments requests must be made in writing to avoid misunderstanding are subject to availability and confirmation by the Company.
CANCELLATIONS – BY THE COMPANY
The Company is merely acting as an intermediary to engage the services of third party providers for your tour. Even with deposit or full payment has been made, all arrangements are still subject to final confirmation. Due to any unforeseeable circumstances where the arrangement cannot be finalised and the reservation has to be cancelled, the Company will endeavour to notify the Customer at least 14 days before departure.
The Company reserves the right to cancel any tour prior to departure date for any reason including but not limited to an insufficient numbers of participants.
The Company may recommend alternative tours, either to the same destination or other tours, based on current tour fare. Please note that surcharges may apply on a case by case basis and the Client will be advised accordingly. Should the Client decide not to accept the alternatives, all refunds will be made accordingly by the Company and without further obligations.
As for arrangement of a free and easy tour, accommodation and all other tour services are strictly upon request and subject to confirmation.
The Company shall also not be held liable for any contingent costs, claims, losses, damages or costs sustained by the Customer arising from the cancellation. The Customer shall receive the refund within 4 to 6 weeks upon receiving notification from the company on the cancellation.
No refund will be made with respect to accommodation, meals, sightseeing tours or any other services included in the tour fare but not utilised by the Customer, either in part or full, or where the Customer amends, cancels or otherwise varies arrangements after commencement of the tour. No refund will be made should the client is being denied entry, physically and/or mentally unfit for travel during the trip.
In the event that, after a tour has departed, any service(s) in the itinerary cannot be fulfilled or any change(s) to the itinerary are necessitated for any reason(s) beyond our control, especially during peak seasons or upon the occurrence of a force majeure event, such as an act of God, earthquake, fire, tsunami or other natural disasters, weather conditions, war, civil unrest or terrorist attacks, government or legislative actions, strikes and labour unrest, diseases or pandemics, compulsory quarantines, or other similar event(s) (“Force Majeure Event”), we reserve the right to make reasonable changes to the itinerary, but shall endeavour where possible to arrange for the provision of a comparable alternative service. Any additional expense resulting from such changes shall be payable by you and any resulting saving will be refunded by us to you. Should you reject our offer of an alternative service, the company shall not be obliged to refund any fee paid by you in respect of the unfulfilled service(s), but may do so, on a case-by-case basis.
Upon cancellation, the Company will refund the deposit paid (after offsetting cancellation and/or administrative fee) within four (4) weeks to 6 weeks.
The Company acts as an agent for the airlines. Should there be any refund on air tickets, it may take around 1 to 3 months depending on individual airlines. For payment made by credit cards, refunds will be made through the credit card company, approximately within 4 to 6 weeks, or approximately two months, during the peak periods.
LAND TOUR/ATTRACTION TICKETS/ DAY TOUR/ POINT-of-INTEREST/ FLIGHT/ ACCOMODATION
– Purchase made under these categories are strictly non-refundable.
– Hotels are subjected to change and confirmation. Minimum check-in age and register for hotel will be applied.
– Each tickets admits ONE person, or otherwise states.
– All rates are subject to change without notice.
– Exclude tipping and Tipping are mandatory.
– Our Company is not responsible for lost or stolen tickets or property.
It is the Customer’s sole responsibility to inform the Company of any special request that a Client may have, such as special dietary requirements, special seating arrangements, requests for adjoining rooms, requests for a smoking room, etc. at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason.
CLIENTS WITH SPECIAL NEEDS & AGE LIMITS
We will use our best endeavours, but shall not be obliged, to accommodate the special needs of Clients and shall not be responsible if we are unable to effect any requested arrangements. We shall also not be responsible for any denial of services by air carriers, hotels, restaurants or other third party service providers.
We cannot provide individual assistance to any Client for walking, dining, getting on or off motor coaches, cruise ships and other vehicles, or other personal needs. A qualified and physically able-bodied companion must accompany Clients with special needs who need such assistance and must assume full responsibility for their well-being. We are not responsible for any missed activities due to a Client’s inability to participate in such activities. We regret we must reserve the right to refuse to allow an individual to travel if he or she, in our reasonable opinion, is physically or mentally unfit to travel, or will or may require care beyond that which any travelling companion or we can generally provide in connection with the tour, and no refund shall be payable in such circumstance.
For the comfort and safety of our tours, some activities like safari drives or extreme sports, hiking, etc may not be eligible for Client of a tender or advanced age. For such requests however, we will check with our tour partners on the suitability of such a request and may only proceed based on their advice on availability and agreement to host the Client with such requests.
You shall ensure that you have a valid international passport with a minimum 6 (six) months’ validity from the date of scheduled return to Singapore and have at least 4 blank pages side by side. Prior to the scheduled departure date, you shall obtain the relevant valid visas and health certificates which may be required at the destinations of travel in the tour itinerary. Passengers are solely responsible for ensuring that they have all their valid travel documents (passport, Visa etc) with them prior to departure.
Different embassies/consulates require varying lengths of time to process visa applications. Kindly note that it is the Client’s SOLE responsibility to ensure that he/she has a valid visa for travel to countries that require it. The Company will not be responsible for any expenses, reimbursement or refund of any tour fare if the passenger is deported or refused entry by Immigration Authorities on the tour for whatever reasons, including improper travel documents, quarantine, custom regulations, and possession of unlawful items or irregularities that may cause harm/damage to person or property.
Where applicable, you shall be responsible for obtaining the necessary exit permits from the relevant authorities including but not restricted to the Ministry of Defence of the Republic of Singapore, valid for the duration of the tour itinerary. For Singapore citizens, it is recommended to register yourself with Ministry of Foreign Affairs regarding your trip.
If a reservation has to be cancelled because the Client is unable to obtain a visa or other travel document(s) required, the relevant cancellation fee will apply. We shall not be responsible, under any circumstances, for any loss, damage or expense, or to reimburse or refund any part of the tour fare, should any Client be deported or refused entry by the immigration authorities of any country, for any reason, including irregular travel documents, quarantine restrictions, customs regulations, import/export restrictions, executive or administrative orders, possession of unlawful items or other criminal activities. Each Client is also solely responsible for ensuring that his or her name as provided to the Company tallies with the name in his or her passport or travel document. If any amendment to such name is required, all applicable fees and charges shall be borne by the Client.
Arrangement and purchase of a comprehensive travel insurance coverage is strongly recommended for trip cancellation, loss of deposit, baggage, personal accident, medical evacuation, injury, illness, etc. Under no circumstances shall the Company be constructed as a carrier under a contract of carriage of a passenger and of his/her baggage and other personal belongings. The Company’s staff will be please to assist you in making enquiries relating to travel insurance. A Travel Insurance Declaration must be signed and return to the company by the client at the point when the booking is made.
EXTENSION OF STAY or DEVIATIONS
Any request for an extension of stay or deviation from the tour itinerary must be in writing and emailed to firstname.lastname@example.org. It may be permitted, on the terms below, subject to applicable validity periods, restrictions on air tickets or seat confirmation, and availability of accommodation/activities requested. We will endeavour to accommodate the Client’s request but cannot assure that it can or will be effected. For any reasons that we are unable to confirm the Client’s request at least 2 weeks before the designated departure date, the request shall be deemed withdrawn and the Client shall be deemed to have consented to the original itinerary. Any extension or deviation will be at your own expenses and separate transfers to and from any desired destinations will not be provided. All extra costs (including a reasonable administrative fee) incurred to process the request for an extension or deviation will also be borne by the Client.
For tours on charter flights, no extension or deviation will be permitted as the air ticket issued is restricted to a specified airline only, and is not negotiable, endorsable, re-issuable, refundable or re-routable. Any alteration of the route or the flight date by you is solely at your own risk, and we and our associated agents shall not be held responsible for any inconvenience caused or extra expense incurred. Please note that extra charges may also be imposed by the airlines for excess baggage.
Accommodation at nominated Hotels, Lodges or Villas (or hotels of a similar standard) is specified in the brochure/itinerary/booking form. Accommodation is generally available on either a single, twin, double share or triple-share basis. For certain types of accommodation, such as farms and ski resorts, the sharing of bathroom facilities may be necessary. For triple-share rooms, the third bed may be a “roll-away” bed. Single room occupancy is usually at additional cost.
In the event due to unforeseen circumstances, we reserve the right to re-assign, book, arrange or transfer the Client to another accommodation of the same rating or better, usually within the same vicinity, area or city which is stipulated in the itinerary.
As an authorised Travel Agent, the Company acts as agent for the carriers, transportation companies, hotels and other principals of third party suppliers. The Company has taken reasonable care to ensure Product Content is correct. Client acknowledges that Product Content is made available to the Company by third party suppliers. All Product Content is prepared in good faith but Client acknowledges that the Company cannot check the accuracy of all the information provided by third party suppliers. Client also acknowledges that Product Content is subjective to amendment at any time without notice.
The Company has no direct control over the third party suppliers of Product and will not be liable in the event that any advertised services or facilities are changed or withdrawn. The Company accepts no responsibility for any injury caused to you, loss or expenses incurred by you and damage to your belongings where the Company has not been negligent nor in breach of any duty and or where the aforementioned injury, loss, expenses and or damage results directly or indirectly from any occurrence beyond the Company’s control and or including but not limited to the breakdown of equipment, strike, delay, weather, medical reasons, theft, quarantine regulation, customs regulations, cancellation, changes in the tour itinerary and or flight and or other transport schedules, deportation and or refusal of entry by immigration authorities resulting from the possession of illegal and or unlawful items and or holding invalid travel documents and or behaviour and or activities are considered as subversive by the foreign government concerned.
The failure of the Client to follow reasonable instructions including but not limited to check-in and or check-out places and or times or other causes and the losses and or expenses resulting therefrom shall be borne by the Client. Declare of the taxable items shall be the responsibility of the client participating in the tour.
The Company reserves the right to:
1. Alter tour itineraries, travel arrangements, accommodation due to unforeseen changes in flight or other transportation schedules, conditions in the countries of travel or transit according to the tour itinerary or upon the occurrence of a force majeure event and such alteration may be made as deemed appropriate by the Company with or without prior notice to you.
2. Require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person. It is the responsibility of the client or his or her travelling companion to ensure he or she is physically and/or mentally fit for travel.
3. To specify the language(s) in which the tour guide will conduct commentary in.
4. All fares are correct at the time of reservation. The company reserves the right to revise the tour fares and to determine the date of commencement of such revised tour fares without prior notice. No refund will be made to any person for unused air tickets or for unconsumed meals and associated tour arrangements or accommodation not used in part or in full.
1. Cancellation Policy (Not applicable for Fly-Cruise Bookings)
Days Prior to Sailing Charges (per person)
90 Days or more 35% of Total Fare
89 – 64 Days 70% of Total Fare
63 – 43 Days 85% of Total Fare
42 Days or less No Refund
2. Cancellation Policy (Fly-Cruise Bookings)
Days Prior to Sailing Charges (per person)
70 Days or more 75% of total Price
69 Days or less 100% of total Price
All cancellation are subjected to administration fee of $100 – $500 per person.
Depending on the terms of booking with third party providers, an amendment of reservation could be considered a cancellation, and the necessary fees as per indicated above will still apply on top of the new fare. No changes/refund would be entertained for air tickets once it is issued. If you have purchased a specially priced promotion/or include freebies, you are not entitled to any refund, payment, compensation or credit whatsoever if you cancel your booking.
While every effort is made to adhere to the specifics shown herein and in the itinerary; however, circumstances may necessitate alterations in some scenarios. Cruise Lines reserves the right to cancel or substitute any scheduled port of call/itinerary/price/program/vessel/cabin at any time without prior notice.
In the event of such changes made to the original itinerary provided by third party Cruise Lines, and Client is not able to attend the tour based on the revised terms, our company will not be required to refund any portion of fares or other charges, nor make any other compensation under these circumstances. However, the Company will endeavour to take on the role as a mediating party to work with the concerned provider and Client to reach an amicable solution or refund which may be acceptable for all parties involved.
Accordingly, our company is not responsible for the change or cancellation of any personally scheduled event because of alterations to the itinerary as advised by third party providers. Our company reserves the right to collect any fare increase in effect at the time of sailing, even if the fare has already been paid in full.
All clients who may be pregnant are required to declare their condition upon booking. Kindly note that a pregnant guest who have entered, or will be entering, their 24th Week of pregnancy as of sailing period, will not be allowed to board the cruise ship.
All pregnant clients would require a physician’s “fit to travel” note stating that they are in good health, is not of a high risk pregnancy, and not entering their 24th week during the cruise. This is required by the cruise operator for validation according to carriage rules.
In the event that a booking has been made and confirmed, no refund or compensation will be given in the event of cancellation due to pregnancy.
Infant & Minor Policy
Infants sailing on a cruise must be aged 6 months old as of the first day of the cruise and/or cruise tour. For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or cruise tours, the infant must be at least 12 months old as of the first day of the cruise and/or cruise tour.
Guests who are 21 or older may book a cruise. However, no guest under the age of 21 will be booked in stateroom unless accompanied by an adult 21 years or older. This age limit will be waived for underage married couples (proof of marriage is required at check-in) or minor children sailing with their parents or guardians in adjacent staterooms.
Minors aged 17 or under at the start of the sailing date must be accompanied by a parent/legal guardian. Minors traveling with their parents or legal guardians must be booked in a stateroom physically adjacent (directly next door, or directly across the hall) to their parents or legal guardians. Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child’s valid passport and applicable visa (or certified copy of the child’s birth certificate) and an original affirmed or notarized letter signed by at least one of the child’s parents/legal guardians.
The notarized letter must authorized the traveling adult to take the minor/s on the specified cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child which in the opinion of the treating doctor needs to be carried out without any delay.
A letter can be affirmed or notarized by the solicitor, notary or commissioner for oaths for an applicable fee. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise.
The cruise operator reserves the right to review and give approval for request of adding 3rd and/or 4th client to a cabin. This to avoid exceeding the safety limitation of the vessel.
The addition of any number of client will be charged based on the prevailing rate and is subject to real time availability. There may be cases where the accommodation would need to be changed to another cabin/category, if the current booking of the cabin/category does not cater to allow the addition of guests. In such instances the entire booking will need to be re-priced based on the prevailing rate.
Please Note: You will also be subjected to any other terms and conditions set out by the respective cruise line.
GENERAL TERMS & CONDITIONS FOR AIR TICKETS BOOKING
I. Passenger Details
It is passenger’s responsibility to provide the Company with the correct information as shown on the passenger’s passport and ensure that there are no errors or omissions in the flight details as indicated in the itinerary and air tickets IMMEDIATELY upon receiving them. Note that passengers may be denied flight boarding if errors are discovered only upon check-in at the airport.
II. Entry/ Visas
It is passenger’s responsibility to ensure that all valid Entry Visa or Transit Visa to enter the country of destination or applicable stopover destination are approved prior to departure. The Company is not liable for any consequences arising from improper or incomplete travel documents for meeting the Entry/Transit Visas requirements.
III. Passport Validity
It is passenger’s responsibility to ensure that the passport should have a minimum of 6 months validity upon completion of the return journey, proper and valid. Biometric passport is required for all Singapore Passport holders travelling to USA. Kindly ensure that there are at least 4 blank pages available in the passport prior to departure from home country.
IV. Fares, Ticketing Deadline, Auto/Cancellation
Fare quoted is not guaranteed until ticket is issued and may subject to changes. Booking/Admin Fees is charged at $15 per flight booking and is non-refundable.
V. Flight Schedule Change
Passengers are advised to recheck with our staff for any changes or updates in the airlines flight a day or 2 before their actual departure date.
Note that airlines reserve the right to cancel, reroute or alter the timing of their flights even after the tickets had been issued. In the event of such changes, airlines may provide alternative flights for your consideration. If you do not wish to accept the alternative, fare’s cancellation and amendment policy may still apply. Note that there may be an administrative fee, on top of the fare’s cancellation or amendment fee, if any, if you wish to cancel or amend your flight.
VI. Penalty & Charges
Once tickets are issued, any request for amendment and/or cancellation of the bookings would incur airline penalty charges and the company’s booking/administration fees. All requests for amendments are subjected to the airline’s approval.
It is the responsibility of Clients who are pregnant to ensure that they have a doctor’s certification that they are fit for travel. Notwithstanding any doctor’s certificate, third party providers, such as airlines or cruise companies, have the sole discretion to disallow a pregnant Client to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.
VIII. Unaccompanied Minor
Clients under 18 years of age (as at the scheduled departure date) must be accompanied by an adult. If any person under 18 years old is travelling with an adult other than his or her parent or official guardian, his or her parent or official guardian is required to fill up an “Unaccompanied Minor and Handling Assistance Waiver” form. It is also the Client’s sole responsibility to ensure that the requirements of any relevant airline and/or regulatory authority relating to minors are complied with.
IX. Special Request
It is the customer’s responsibility to inform the Company of any special request that a Client may have, such as special dietary requirements, special seating arrangements etc, at the time of reservation. All requests are subject to availability and confirmation, and we will not be responsible if any such request is not or cannot be met for any reason. No refunds or replacements will be provided if the on-board meals are not served for any reason.
X. Baggage Allowance
Clients will be allowed check-in and hand-carry luggage according to the respective airlines’ regulations. Excess baggage must be paid locally by the Clients. We will not be responsible for the loss, damage or theft of any item(s) belonging to a Client throughout the duration of the Tour.
XI. Mileage Accrual
We will not be responsible for any mileage accrual for any frequent flyer membership programme(s).
The Company always take reasonable care to ensure Product Content is correct. Client acknowledges that Product Content is made available to the Company by third party suppliers. All Product Content is prepared in good faith but Client acknowledges that the Company cannot check the accuracy of all information provided by third party suppliers. Client acknowledges that Product Content is subject to amendment at any time without notice. The Company has no direct control over the third party suppliers of Product and will not be liable in the event that any advertised services or facilities are changed or withdrawn.
The Company reserve the right to refuse any bookings should the fares displayed are found to be in error or are being withdrawn by third-party providers. The Company shall not be liable for any direct or indirect losses, due to any errors/omissions in the bookings or third-parties failures. The Company liability, under whatever circumstances which may arise, shall be limited only to the amount paid by the customer and shall be at the Company sole discretion.
As part of our corporate responsibility towards our clients, we strive to adopt fair and ethical business practices, as well as accurate marketing communications at all times.
– Validity All information and prices shown are accurate at the time of print.
– Tour Fare Inclusions The tour fare includes accommodation, airport transfers (if any), meals (if any), and sightseeing (if any) as specified in the tour brochure/itinerary/booking form.
– Tour Fare Exclusions: The tour fare does not include airport taxes, airport security taxes, airline insurance surcharges, fuel taxes, visa fees, travel insurance, customs user fees and service fees as specified by the airlines and airport authorities, laundry services (unless otherwise specified in the itinerary), excess baggage charges, beverages, room service, single supplements, gratuities to drivers and tour leaders or local guides and tips to hotel porters, any personal expenses and/or items not mentioned in the itinerary. Please check with us for general information regarding gratuities to drivers and tour leaders or local guides etc
– Infant Fares An Infant Fare only applies those below 2 years old and must not reach his/her 2nd birthday at the point of the return flight journey. If the birthday of the child exceeds 2, then the next higher fare level must be purchased separately for the return journey. Depending on the type of ticket purchased, there may be no refund value on the unutilized portion of the ticket.
– Promotional Pricing Periodically, we may accord discounts and other forms of promotion for our products. Our policy is to display and confirm all applicable discounts or promotions in our marketing communications and invoices.
We welcome feedback from our customers. Please do write to us at email@example.com if you have any feedback for us to improve or compliment to motivate our staff.
CONFIDENTIALITY OF INFORMATION
We comply with all relevant obligations under the Personal Data Protection Act 2012 (“PDPA”) governing the collection, use, disclosure and care of your personal data.
We may take photographs and videos of Clients participating in our tours for our advertising and publicity materials (e.g. brochures) or social media platforms and by joining our tours, all Clients shall be deemed to have consented to such collection and/or use on our part.
Customer and/or Clients warrants that he/she has given consent to;
1. The processing of their Personal Data by the Company;
2. By Hotels, Service Providers and any other third parties engaged by the Company for the purpose of dealing with bookings of Products
3. The export of their personal Data to any country in the world
The Company considers every transaction confidential and will not disclose any information without your permission, unless required by law.
THIRD PARTY PROVIDERS
We incorporate and rely on the services of airlines, transport companies and other third party service providers for our tours. These Terms and Conditions and all arrangements or bookings relating to the tour are additionally subjected to, in every respect, to any terms and conditions that may be imposed by these third party service providers. Whilst we will endeavour to render reasonable assistance to our Customers wherever possible, we have no control over these third party service providers and shall not be liable, in any way, for any changes made by or acts or omissions on the part of such third party service providers in connection with any tour.
RIGHTS, DISCLAIMERS and INDEMNITY RELATING to TOURS
Without limiting any other provision of these Terms and Conditions, to the fullest extent permitted by law, we shall not be responsible or assume any liability to any Customer or Client for:
(a) any injury, damage, loss or delay affecting any person or property not arising from our own negligence or breach;
(b) any loss, damage, cost, expense or delay suffered or incurred due to circumstances beyond our reasonable control, including but not limited to:
(i) actions or omissions of third parties (including any applicable third party service providers);
(ii) mechanical breakdowns;
(iii) a Force Majeure Event;
(iv) a failure by the Customer or Client to comply with any of his or her obligations hereunder;
(v) a failure by the Customer or Client to posess, obtain or maintain any travel documentation required for the trip (e.g. health certificates, visas, valid passports, etc.);
(vi) a failure by the Customer or Client to follow reasonable instructions, including but not limited to noting and complying with specified check-in and check-out and/or meeting places and times.
To the fullest extent permitted by law, our maximum liability to any Customer or Client for any loss, damage, cost and/or expense shall in no event exceed the amount of the tour fare paid to and received by us in respect of such Customer or Client.
In no event shall we be liable for any punitive, special, indirect or consequential loss or damage, including loss of production, profit, revenue or contract or loss of or damage to goodwill or reputation.
We reserve the right to withdraw any itinerary or any reservation made and/or to decline or refuse any individual as a member of the Package Tour, if it appears to us, in our absolute discretion, that such individual is likely to endanger the health or safety, or impair the comfort and enjoyment of the other members of the tour.
You agree to indemnify us, our affiliates and our respective officers, directors and employees, immediately on demand, against all claims, liabilities, damages, costs and expenses, including legal fees (on a full indemnity basis), arising out of any breach of these Terms and Conditions by you.
VARIATION OF CONDITIONS
The Company reserves the right to change, amend, modify, suspend, continue or terminate all or any part of the terms and conditions, at any time without notice. Note that you may also be subjected to terms and conditions from third parties suppliers.
Effective 01 MAY 2017
TOPLINERS PTE LTD
In retrospect, we provide this Privacy Statement detailing our online information practices and the choices you can make about the way your information is collected and used at our site. This will also include our network of affiliated websites, and any other sites or services owned, operated or offered by or on behalf of TopLiners Ltd or our affiliates and partners.
At TopLinersClub.com, we seek to collect from you information which may be used to enhance your experience here. These information include name, address, e-mail address, telephone number and information about your interests in and use of various products and services.
Due to our internal policies and agreement with some partners, there may be occasions where users who had provided us with the requested personally identifiable information will be able to view special offers, member-only specials, or order products and services. TopLiners Ltd, as well as our service providers, advertisers and partners may also collect various types of non-personally identifiable information when you visit TopLinersClub.com site. Some of the non-personally identifiable information that may be collected include but is not limited to the following:
- Current Internet protocol address and type of browser you are using (e.g., Firefox, Internet Explorer);
- Country of Origin;
- Type of device and operating system used;
- Web pages and sites you may have visited before and after you visit a page on TopLinersClub.com;
- Duration of visit;
- The content you have accessed and the advertisements you have been shown and/or clicked on.
When you engage with our content on our website, or through third party social networking sites, plug-ins and applications, such as video, images, and other offerings, you may allow us to have access to certain information from your social media profile (e.g.,name, e-mail address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the ‘likes’ you make) to deliver the content or as part of the operation of the application. We may also obtain non-personally identifiable information (e.g., content viewed, browser used, and information about advertisements within the content you have been shown or may have clicked on) from your interaction with our content.
IP addresses are used to analyse trends, administer the site, track user’s movement, and gather broad demographic information for data analysis. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties (save for our partners, affiliates and/or service providers) and is used only within TopLiners Club.com on a need-to-know basis. The IP addresses are not linked to any personally identifiable information.
In addition, we keep records of all business transactions and the payment method that you had used. We will use payment and transaction information to process payment for any transactions that you have authorised with us. Even though we keep records of any transactions you make through the site or app, we do not store any financial details such as your credit card numbers as we use a third party payment provider to process any payments you make through the site. We may also use your transaction information and transaction history to determine deals that may be of interest to you and send you promotions or news in accordance with your marketing preferences.
When you create an account with us, we will have access to your login detail and will make every effort to keep your account secure. However, in scernarios where you are provided with the option to log-in using a social network, for example using Facebook, we will not be provided with your password or other account login details for those accounts. The only information that we would be able to collect would be your email and name. We will not post to your social network or to your friends, followers or contacts without your consent.
INFORMATION SHARING AND DISCLOSURE
TopLiners Club will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TopLiners Club or the site; (b) protect and defend the rights or property of TopLiners Club and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of TopLiners Club, its Websites, or the public.
While utmost care and stringent measures are taken to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this privacy statement.
We would never sell, share or disclose any personal information to third-parties. To protect your privacy, TopLiners Club follows different principles in accordance with worldwide practices for customer privacy and data protection.
However, in the rare and unlikely event when TopLiners Club shares personally identifiable information within our explicit knowledge, it will provide you with an opportunity to approve, opt out or block such uses either at the point of submission of your personally identifiable information or prior to any such disclosure.
If you have signed up to receive our e-mails and prefer not to receive marketing information from this site at any time, you may follow the “unsubscribe” instructions provided on any marketing e-mail you receive from this site.
With the objective to provide our visitors with additional and relevant product and service information, we may share non-personally identifiable information with our service providers, partners and affiliates.
HOW THE INFORMATION WILL BE USED
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you submit a contact form, subscribe to our email newsletters or join a limited-access premium, member-only area of TopLiners Club. We use your Personal Information for four primary purposes:
- To contact you when you requested for us to get in touch with you.
- To help you quickly find services or information, or create content that would be most relevant to you.
- To identify you as a registered member of our website, so as to enable you to log in to a members-only page for special offers, and to display the rates for your bookings.
- To alert you to product upgrades, special offers, updated information and other new services from TopLinersClub.com.
In a nutshell, the information collected on TopLinersClub.com is used primarily to fulfill your requests for our products and services, to respond to your inquiries about our offerings, to offer you other products or services that we believe may be of interest to you, to enforce the legal terms that govern your use of The TopLiners Club Site, and/or for the purposes for which you provided the information.
We sometimes use this information to communicate with you, such as to notify you when you have won one of our contests or when we make changes to our subscriber agreements, to fulfill a request by you, or to contact you about your account with us.
If you choose to submit content for publication (e.g., a letter to our editors, comments sent to us, a posting to a blog or a discussion board, a video), we reserve the right to publish your screen name and other information you have provided to us.
Based on the information collected, we use the non-personally identifiable information to improve the design and content of TopLinersClub.com, so as to deliver more relevant marketing messages and advertisements to personalise your Internet experience with us. This information may also be used to analyse usage patterns, as well as to offer you products, programs, or services which may be of interest to you.
COLLECTION OF INFORMATION BY THIRD-PARTY SITES, AD SERVERS, AND SPONSORS
Some of our pages may contain links or integration with other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
From time to time, TopLinersClub Site may offer content (e.g., contests, sweepstakes, promotions, games, applications, or social network integrations) that is sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the site activity. We have no control over these third parties’ use of this information. The site will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.
We also use the services of reputable third parties to provide us with data collection, reporting, ad response measurement, and site analytics, as well as to assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit or set their own cookies. We, our third party service providers, advertisers and/or partners may also place web beacons for these third parties. The use of these technologies by these third parties is subject to their own privacy policies and is not covered by this privacy statement.
UPDATES & EFFECTIVE DATE
From time to time, this Privacy Statement may be updated. We will notify you about material changes in the way we treat personally identifiable information by sending an email message to the email address you most recently provided to us or by prominently posting a notice on our site. We encourage you to periodically check back and review this statement so that you always will know what information we collect, how we use it, and with whom we share it.
The Privacy Statement posted on this site was updated on 13th July 2016.